Services / Intercom
Connect Intercom to Claude and ChatGPT
Customer conversations and contacts.
- API key or app password
- 6 actions, 3 read-only
- Several accounts at once
Connect Intercom Free plan, no card
How to connect
An access token of an Intercom app. Takes about three minutes.
- Open the Intercom Developer Hub and click New app: name it Manyplug and pick your workspace.Open the Developer Hub
- Under Authentication, click Edit scopes and allow reading and writing conversations and reading contacts and admins.
- Copy the Access token on the same page and paste it into the form.
- If your Intercom is hosted in Europe or Australia, pick that region in the form.
- The AI replies as the app owner. Replies to customers go out only after you confirm.
Try asking
- Which Intercom conversations are open right now?
- Summarize the conversation with Anna from ACME and suggest a reply.
- Reply in that conversation that login is fixed, and close it.
- Find the contact with email anna@acme.com.
Several accounts? Connect each one and give it a name, for example Work and Personal.
What the AI can do: 6 actions
Each action can be turned off per account, and changes can wait for your OK.
| Action | Access |
|---|---|
| Search conversations Open or closed conversations, latest first. intercom_search_conversations | Reads |
| Get a conversation Shows a whole conversation. intercom_get_conversation | Reads |
| Reply to customer Sends a reply to the customer. intercom_reply | Risky |
| Add a note Adds an internal note. intercom_add_note | Makes changes |
| Close conversation Closes a conversation. intercom_close_conversation | Makes changes |
| Search contacts Finds contacts by name or email. intercom_search_contacts | Reads |