Services / Zendesk
Connect Zendesk to Claude and ChatGPT
Tickets, customer replies, notes.
- API key or app password
- 7 actions, 4 read-only
- Several accounts at once
Connect Zendesk Free plan, no card
How to connect
Your Zendesk address, agent email and an API token. Takes about two minutes and needs admin access.
- Open Admin Center → Apps and integrations → APIs → API tokens (formerly Zendesk API).Open Zendesk
- Turn on Token access if it is off, then click Add API token.
- Name it Manyplug, copy the token and click Save.
- In the form, enter your subdomain (acme for acme.zendesk.com), your agent email and the token.
- The AI acts as the agent with this email. Replies to customers go out only after you confirm.
- You can delete the token on the same Admin Center page.
Try asking
- Which open Zendesk tickets are assigned to me?
- Summarize the conversation in ticket 4821 and suggest a reply.
- Reply in ticket 4821 that the refund is done, and mark it solved.
- Add an internal note to 4810: “Waiting on the warehouse”.
Several accounts? Connect each one and give it a name, for example Work and Personal.
What the AI can do: 7 actions
Each action can be turned off per account, and changes can wait for your OK.
| Action | Access |
|---|---|
| Search tickets Finds tickets, newest first. zendesk_search_tickets | Reads |
| Get a ticket Shows a ticket with its first message. zendesk_get_ticket | Reads |
| Conversation Messages of a ticket in order, internal notes included. zendesk_list_comments | Reads |
| Reply to customer A public reply that Zendesk emails to the customer. zendesk_reply | Risky |
| Internal note A note only agents can see. zendesk_add_note | Makes changes |
| Update a ticket Changes status, priority, assignee, type or tags. zendesk_update_ticket | Makes changes |
| Search users Finds customers and agents by name, email or phone. zendesk_search_users | Reads |