Services / Freshdesk
Connect Freshdesk to Claude and ChatGPT
Tickets, customer replies, notes.
- API key or app password
- 8 actions, 5 read-only
- Several accounts at once
Connect Freshdesk Free plan, no card
How to connect
Your Freshdesk address and your API key. Takes about a minute.
- Sign in to Freshdesk, click your avatar at the top right and open Profile settings.Open Freshdesk
- On the right, click View API key, pass the check and copy the key.
- In the form, enter your subdomain (acme for acme.freshdesk.com) and the key.
- The AI acts as you, the agent. Replies to customers go out only after you confirm.
- The key changes when you change your Freshdesk password: paste the new one then.
Try asking
- Which new and open Freshdesk tickets are mine?
- Summarize the conversation in ticket 1207 and suggest a reply.
- Reply in ticket 1207 that the order has shipped, and mark it resolved.
- Find urgent open tickets tagged refund.
Several accounts? Connect each one and give it a name, for example Work and Personal.
What the AI can do: 8 actions
Each action can be turned off per account, and changes can wait for your OK.
| Action | Access |
|---|---|
| List tickets New and my open tickets, or another view. freshdesk_list_tickets | Reads |
| Search tickets Finds tickets by status, priority or tags. freshdesk_search_tickets | Reads |
| Get a ticket Shows a ticket with its first message. freshdesk_get_ticket | Reads |
| Conversation Replies and notes of a ticket in order. freshdesk_list_conversations | Reads |
| Reply to customer A public reply that Freshdesk emails to the customer. freshdesk_reply | Risky |
| Add a note An internal note for agents. freshdesk_add_note | Makes changes |
| Update a ticket Changes status, priority, agent, group, type or tags. freshdesk_update_ticket | Makes changes |
| Search contacts Finds customers by name, email or phone. freshdesk_search_contacts | Reads |