Connect Freshdesk to Claude
To use Freshdesk in Claude, connect your Freshdesk account in Manyplug and add Manyplug to Claude once. Claude then gets 8 Freshdesk tools, for example: “List tickets”, “Search tickets”, and “Get a ticket”. It takes about 4 minutes and works on the free plan.
Connect Freshdesk Free plan, no card
1. Connect Freshdesk in Manyplug
Click “Connect Freshdesk” and paste the key or app password into Manyplug’s form:
Your Freshdesk address and your API key. Takes about a minute.
- Sign in to Freshdesk, click your avatar at the top right and open Profile settings.Open Freshdesk
- On the right, click View API key, pass the check and copy the key.
- In the form, enter your subdomain (acme for acme.freshdesk.com) and the key.
- The AI acts as you, the agent. Replies to customers go out only after you confirm.
- The key changes when you change your Freshdesk password: paste the new one then.
2. Add Manyplug to Claude
claude.ai, Claude Desktop and mobile. The free plan allows one custom connector, and Manyplug is one connector for all your services.
- Open Customize → Connectors (in older versions: Settings → Connectors).
- Click “+ Add” → “Add custom connector”, name it Manyplug, paste the URL and click Continue.
- Keep the suggested sign-in settings and click Add, then Connect: Manyplug opens — sign in and allow access.
- In a chat, click “+” → Connectors, turn Manyplug on and ask: “Connect my email”.
3. Ask Claude
- Which new and open Freshdesk tickets are mine?
- Summarize the conversation in ticket 1207 and suggest a reply.
- Reply in ticket 1207 that the order has shipped, and mark it resolved.
- Find urgent open tickets tagged refund.
What Claude can do in Freshdesk
Each action can be turned off per account, and changes can wait for your OK.
| Action | Access |
|---|---|
| List tickets New and my open tickets, or another view. | Reads |
| Search tickets Finds tickets by status, priority or tags. | Reads |
| Get a ticket Shows a ticket with its first message. | Reads |
| Conversation Replies and notes of a ticket in order. | Reads |
| Reply to customer A public reply that Freshdesk emails to the customer. | Risky |
| Add a note An internal note for agents. | Makes changes |
| Update a ticket Changes status, priority, agent, group, type or tags. | Makes changes |
| Search contacts Finds customers by name, email or phone. | Reads |
Questions
Can I connect two Freshdesk accounts to Claude?
Yes. Connect each one in Manyplug under its own name, for example Work and Personal. Claude can use one of them or all at once.
Will Claude change anything in Freshdesk without asking?
By default these actions wait for your approval before they run: “Reply to customer”. Other changes follow your rules, which you can make stricter per account.
Do I need an official Freshdesk MCP server for this?
No. Manyplug connects to Freshdesk itself with a key or app password you paste into its form, and gives Claude the tools through one MCP address, together with your other services.
Is it free to connect Claude to Manyplug?
Yes. New workspaces get 14 days of Pro free, then the free plan keeps going with 150 actions a month and up to 3 connected accounts. No card needed. Paid plans start at $5 a month.
Does Claude see my passwords or API keys?
No. Keys are entered on Manyplug’s own pages, stored encrypted with a separate key per account, and the AI only receives tool results.